Privacy Notice

Information covered by this notice

For certificate requests, this includes your name, company, email address and the certificate requested.

For enquiries, this includes your name, company, email address and any phone number, product requirements, specifications, delivery information or other details you choose to provide. It also includes relevant correspondence and drawings you choose to email after making contact.

Website hosting and form-security services may also process technical information, such as IP addresses, browser information and security-check results.

How information is used

Information is used to respond to enquiries, prepare quotations, deliver requested certificates and contact you about your request or project.

Certificate requests are notified to our sales team with the requester's name, company, email address and selected certificate. Enquiries are also directed to our sales team.

Information may additionally be used to address misuse of the website or meet applicable legal obligations.

Who receives information

Relevant CTI staff receive the information needed to handle your request. Service providers supporting website hosting, email delivery and form security may process information to provide those services. Information may also be disclosed where required by applicable law.

Depending on the service provider and its configuration, information may be processed outside the United Arab Emirates.

Retention

How long information is kept depends on the nature and status of the request and any applicable legal or recordkeeping requirements. Contact CTI for information about the retention of records relating to your enquiry or certificate request.

Your choices and rights

Providing information through a form is voluntary. Fields marked as required are needed to handle the request through that form. You can also contact CTI directly.

Subject to applicable UAE data-protection law, you may request access to, correction or deletion of your personal information, or restriction of or objection to certain uses. Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing carried out before it was withdrawn.

For privacy questions, requests or concerns, contact info@customtimber.me.

Please avoid including unnecessary sensitive personal information in enquiries or drawings. External services linked from this website operate under their own privacy notices.